Terms and conditions
These terms and conditions apply to all purchases made through the website of Gracewear London, located at 221B Baker Street, London, NW1 6XE, United Kingdom, and reachable via info@gracewearlondon.com
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
3. Orders and Payment
Orders are processed once full payment has been received. Available payment methods may vary depending on the customer’s country. Customers are responsible for checking which payment options are available for their location.
4. Processing and Delivery
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Processing time: 1–3 working days
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Shipping time: 3–7 working days (depending on location)
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All orders are shipped directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for all applicable terms and conditions.
6. Liability
We are not responsible for any loss or damage during shipment if the tracking information confirms that the package has been delivered. Please always check your shipping address carefully before confirming your order.
7. Intellectual Property
All content on the website (including text, images, and logos) is the property of Gracewear London and may not be used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing to info@gracewearlondon.com, we aim to respond within two working days.
9. Applicable Law
These terms and conditions are governed by the laws of the Netherlands.