Return policy
At Gracewear London, we strive to ensure complete satisfaction for all our customers.
However, it may happen that you wish to return an item. This document explains our return policy clearly and transparently.
Conditions for Returns
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You may only register a return once you have physically received the item.
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Return shipping costs are entirely the responsibility of the customer, including any international postage fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is allowed, but wearing them beyond that is not permitted.
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The return of products intentionally ordered in multiple sizes with the intent to return part of the order is not allowed.
Return Process
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Notify us of your return by emailing info@gracewearlondon.com within 14 days of receiving your item.
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You will receive the return address of our supplier (based in China).
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Send the item back entirely at your own expense, including any customs or shipping charges.
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We strongly recommend using a tracked shipping method to ensure safe delivery.
Refunds
Once the returned item has been received and its condition approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost parcels if the tracking information shows that the package has been delivered to the address provided by the customer.
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If an incorrect address is provided, this remains the customer’s responsibility.
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Any address errors must be reported within 24 hours after placing the order.
Contact
For any questions regarding returns, please contact us at info@gracewearlondon.com