Shipping policy

At Gracewear London, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the UK.

Shipping Locations

This shipping policy applies to orders shipped within the UK.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: before 5:00 PM (GMT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

• Order handling time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

• Transit time: 6–8 business days (Monday to Friday).

• Estimated delivery time: 7–10 business days.

Carrier Services

We partner with reliable carriers to ensure safe and timely delivery within the UK, including:

• Royal Mail

• DPD

• UPS

• DHL

• FedEx

Shipping Costs

Free Shipping: All orders within the UK qualify for free shipping, with no minimum order requirement.

Paid Shipping: At this time, we do not offer shipping outside the UK.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking Page.

Questions?

Visit our FAQs page at FAQ Page or contact our customer service team.

Company Information

Website: Gracewear London
Warehouse Address:
16 New Street
London, EC2M 4TR
United Kingdom
Business address:
Sluitgatweg 10
Nagele, Flevoland 8308RE
Netherlands

E-mail: info@gracewearlondon.com
Contact form: click here
Phone: +447476602196

Follow us on Instagram @GracewearLondon

Customer service is available Monday through Friday from 9:00 AM to 5:00 PM (GMT).
Response time: We aim to reply within 1–2 business days.