Frequently asked questions
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the UK. For more information, please check our Shipping Policy.
Where is Gracewear London located?
Gracewear London is an online store, serving customers in the UK. Orders are fulfilled from our UK warehouse address. Our registered business address is in the Netherlands.
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return Policy.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days.
See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us Page or by emailing us at info@gracewearlondon.com
Do you ship internationally?
No, we currently ship exclusively within the UK.
Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer a wide product selection and a streamlined shopping experience.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
How can I track my order?
You can track your order through the Track Order Page on our website.